|Payment Methods||Shipping Policy||Returns and Refunds||Open Account|
We accept Visa, MasterCard, Discover & American Express. (Certain Limits apply.)
Attn: Order Dept.
795 Bartlett Avenue
Antioch, IL 60002
Checks: (mail orders only)
Enclose with order. Please make check payable to: Braeside Displays
We ship fast! Stock items usually ship within 48 hours of receiving your order.
- For orders under $250, add 18.5% for shipping
- For orders from $250 - $1200, add 14% for shipping
- For orders over $1200, add 11% for shipping
- Minimum shipping charge for all orders is $9.85
- We offer three convenient shipping services: UPS, FedEx and motor freight.
- For most small orders that we ship in the continental U.S., UPS is our preferred carrier.
- Products are bulk packed.
- Shipping Rates do not apply if using your own account for shipping. more info
- Orders outside the continental United States are subject to extra shipping charges. Please call for rates.
- Oversize cartons are subject to a surcharge. Call for price quote.
- Small Orders: Orders under $100 will be assessed a minimum order surcharge.
- Volume Discounts are available on most items. Call 800-837-9888 for a free personalized price quote.
If you have a preferred carrier that you would like to use please provide us with the account number. Carriers include but are not limited to: UPS, FedEx, DHL and most other motor freight. Additionally, you may be responsible for contact with your carrier, providing a Bill of Lading or other applicable paperwork as per the carrier, as well as any claims against the trucking company should that be necessary.
For large orders, we'll ship freight by what is believed to be the most reliable and inexpensive carrier to your location. Shipping charges are FOB, factory.
We offer next day air and economical two-day delivery options on many items in stock. Call by 10:00 a.m. CST for same day shipment.
Can Items Be Shipped Internationally?
Of course. Please call us to discuss your location and we would be happy to provide you with a freight quote and lead time.
Please provide your email address so a tracking number may be sent to you electronically.
Problem/Question Regarding Order
For questions regarding your order, please email us at email@example.com. Or feel free to call our Customer Service Department toll free at 800-837-9888, Monday through Friday, 8 a.m. to 5:30 p.m. CST. Estimated Delivery by State for Ground Shipping*:
* Estimated delivery times are in addition to the day the item was ordered. Over 90% of our items ship from our Midwest warehouse, however delivery times may vary for those items that ship from our warehouses in other locations.
All items being returned for any reason must have prior authorization before being shipped back to us. Stock items cannot be returned after 30 days.
Damaged Item - We package all of our items with the utmost care and concern for your order. However, should your item become damaged in transit, please keep all packaging materials, take a photo of carton and notify us within 5 days toll free at 800-837-9888, Monday through Friday, 8 a.m. to 5:30 p.m. CST.
If your carton(s) arrives damaged this must be noted on the carrier's paperwork.
Incorrect Item - If after comparing received items to the packing list, you feel you received an incorrect item please contact our Customer Service Department so arrangements can be made to correct the problem. No returns will be accepted without prior authorization
Packing and Returning Your Authorized Returns - It is extremely important for you to retain all packing materials, as items must be returned in their original carton(s) with enough packing material to ensure a safe arrival back at our warehouse. If a box was damaged in transit, please use a box similar in shape, durability and size as these materials were specifically chosen to aid in safe handling of our products.
Merchandise approved for return will be subject to freight charges and a 20% restocking fee within 30 days of purchase. Merchandise that must be repackaged will be subject to an additional 20% restocking fee.
Due to our commitment to process orders quickly, there is only a short period of time in which you may make changes or cancel your order. Once an order has been sent to our warehouse for fulfillment no changes or cancellations are possible. All orders that are cancelled will be credited in the original form of payment used when the order was placed. Note: Cancellations on custom and custom imprinted orders are not accepted.
Conditions & Limitations:
We are not liable for delivery delays due to causes beyond our reasonable control. Shipping dates are approximate and are based upon the prompt receipt of all necessary information including artwork and consignee information. Unless otherwise requested, all quotes will be based on “Industry Standard Appearance”, where the finished product is considered acceptable if imperfections, if any, are not visible when product is viewed at arms length.
Terms are net 30 days upon credit approval for firms with satisfactory D & B ratings. Please provide five current credit references including a bank. Allow 10 days to establish credit. Purchase order numbers are required before processing your order.
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