All items being returned for any reason must have prior authorization before being shipped back to us.
• Stock items cannot be returned after 30 days
• Stock items for quantities greater than the last web column are non-returnable and non-refundable
• Custom items are non-returnable and non-refundable
IMPORTANT: Inspect All Packages and Products Upon Delivery
Damaged Item - We package all of our items with the utmost care and concern for your order. However, should your item become damaged in transit, please keep all packaging materials, take a photo of carton and notify us within 5 days of receipt at 847-395-8500, Monday through Friday, 8 a.m. to 5:30 p.m. Central Time.
If your carton(s) arrives damaged this must be noted on the carrier's paperwork.
Incorrect Item - If after comparing received items to the packing list, you feel you received an incorrect item please contact our Customer Service Department so arrangements can be made to correct the problem. No returns will be accepted without prior authorization
Packing and Returning Your Authorized Returns - It is extremely important for you to retain all packing materials, as items must be returned in their original carton(s) with enough packing material to ensure a safe arrival back at our warehouse. If a box was damaged in transit, please use a box similar in shape, durability and size as these materials were specifically chosen to aid in safe handling of our products.
Merchandise approved for return will be subject to freight charges and a 20% restocking fee within 30 days of purchase. Merchandise that must be repackaged will be subject to an additional 20% restocking fee.
Due to our commitment to process orders quickly, there is only a short period of time in which you may make changes or cancel your order. Once an order has been sent to our warehouse for fulfillment or to the production department for manufacturing, no changes or cancellations are possible. All orders that are cancelled will be credited in the original form of payment used when the order was placed. Note: Cancellations on custom and custom imprinted orders are not accepted.
We are not liable for delivery delays due to causes beyond our reasonable control. Shipping dates are approximate and are based upon the prompt receipt of all necessary information including artwork and consignee information. Unless otherwise requested, all quotes will be based on "Industry Standard Appearance", where the finished product is considered acceptable if imperfections, if any, are not visible when product is viewed at arm's length.