We ship fast! Most stock items usually ship within 24 hours of receiving your order.
Some of our products are make-to-order and may have production lead times before shipment. If you have specific in-hands requirements our customer service representatives can provide production lead times if necessary.
* The map above is a general representation of transit times for FedEx Ground shipments to commercial destinations. Transit times may differ between shipments to commercial and residential destinations. FedEx Ground business days are Monday through Friday (excluding holidays).
Example: A package shipped via FedEx Ground on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.
Over 90% of our items ship from our Midwest warehouse, however delivery times may vary for those items that ship from our warehouses in other locations.
If you have a preferred carrier that you would like to use please provide us with the account number. Carriers include but are not limited to: FedEx, UPS and most other motor freight carriers. Additionally, you may be responsible for contact with your carrier, providing a Bill of Lading or other applicable paperwork as per the carrier, as well as any claims against the trucking company should that be necessary. Your specified carrier will bill you directly. A small handling charge will be applied to all orders that ship on customer accounts.
For large or heavy shipments, typically over 150 lbs., it may be less costly to ship LTL instead of FedEx or UPS. We always ship freight by what is believed to be the most reliable and inexpensive carrier to your location. Shipping charges are FOB, factory.
Additional services are available and may be required for motor freight delivery.
Liftgate Service – During checkout, specify Liftgate Service if you need your shipment unloaded off the truck. This is recommended for residential motor freight and businesses without a loading dock. Charges for this service are dependent on carrier.
Inside Delivery – During checkout, specify Liftgate with Inside Delivery if you need your shipment unloaded off the truck and delivered through the first door or out of the weather. Charges for this service are dependent on carrier.
Limited Access Location – Locations that are deemed Limited Access by the carrier may incur an additional charge. Contact a Braeside customer service representative for questions regarding this charge. Limited Access locations include but are not limited to:
We offer next day air and economical two-day delivery options on many items in stock. Call by 10:00 a.m. Central Time for same day shipment.
We only ship to the United States, Canada or Mexico at this time. If you need an order shipped elsewhere, we will ship to an exporter of your choice within the continental U.S.. It will be your responsibility to arrange shipping from the exporter.
A shipping tracking number will be available once an order has been invoiced and shipped. You may also receive an email from the shipping carrier. Please provide an email address so a tracking number may be sent to you electronically. If you have created an online Braeside Displays account, shipping information will be included within your dashboard.
The customer will be responsible for any and all costs arising from incorrect and/or incomplete shipping account or destination information. These costs include, but are not limited to charges for erroneous deliveries, invalid customer provided shipping account numbers, return shipping charges, storage fees and any other extra or additional costs and expenses.
For questions regarding your order, please contact us. Feel free to call our Customer Service Department at 847-395-8500, Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.